Personal Information Collection Notice
Purpose of this Notice
One Agency The Forest is committed to protecting your privacy. This Collection Notice explains how and why we collect, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We may collect personal information such as:
- Full name, address, email, and contact number
- Date of birth and identification documents (e.g. driver’s license, passport)
- Employment, rental, and financial details (for tenancy applications)
- Payment and bank account details (for rental payments or refunds)
- Information relating to your tenancy or property ownership
- Any other information reasonably necessary to provide our property management services
In some cases, we may collect sensitive information, such as health details or criminal history, when required by law or necessary to assess a tenancy application. Sensitive information will only be collected with your consent.
How We Collect Your Information
We collect information directly from you through:
- Rental applications and tenancy agreements
- Identification for buyers and vendors, for sales advices and agency agreements
- Email, phone, or in-person communications
- Our website, sales or property management software (e.g., LockedOn, Property Tree, Ignite)
- Referees, employers, or other third parties you authorise
- Publicly available sources (e.g., tenancy databases, public registers)
Why We Collect Your Information
We collect your personal information for purposes including:
- Assessing tenancy and property applications
- Managing rental properties and processing payments
- Communicating with landlords, tenants, and tradespeople
- Marketing and promotional purposes (where consent is given)
- Meeting legal and regulatory obligations
If we are unable to collect sufficient information, we may not be able to provide our property management services or process your tenancy application.
Disclosure of Personal Information
Your personal information may be disclosed to:
- Property owners and tenants (as required for management purposes)
- Utility connection companies and tradespeople
- Property management and Sales software providers (e.g., LockedON, Ignite, Property Tree)
- Strata managers, financial institutions, and government agencies
- Other third parties where required or authorised by law
Where information is shared with third-party service providers, we take reasonable steps to ensure that they comply with privacy obligations.
Storage and Security
Your personal information is stored securely in electronic and physical formats, protected from misuse, loss, unauthorised access, modification, or disclosure. Information is retained for as long as necessary to fulfil the purpose for which it was collected, and then securely destroyed or de-identified.
Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us in writing. We will respond to your request within a reasonable timeframe.
Privacy Policy
Our full Privacy Policy provides more detail on how we manage personal information and how you can make a privacy-related complaint. It is available at www.skyeandcopm.com.au or on request.
Contact Us
One Agency The Forest
24 The Centre, Darley Street, Forestville NSW 2087
? chris@oneagency.com.au
? www.oneagencyforest.com.au